Responsible Gaming – Safe gaming at 399bte

Gaming should be a source of joy, not a burden. We are here for you — from setting limits to finding support.

Your wellbeing is our priority

24/7 Support Service Active

5 Protection Tools Available

18+ Adults only

100% Free support

What is responsible gaming and why does it matter?

399bte believes gaming should be purely for entertainment — a fun experience, not a source of stress or anxiety. Responsible gaming means knowing your limits, staying in control of your time and money, and never seeing gaming as a solution to life's problems.

Our platform offers multiple responsible gaming tools. You can set deposit limits, take a break for a set period, or opt for full self-exclusion. All of these features are completely free and available at any time.

399bte never wants any of its members to face financial or emotional hardship. We are committed to keeping gaming enjoyable and within your control — because staying well is the greatest win of all.

Gaming is entertainment, not a source of income. If you feel gaming is getting out of your control, contact us immediately.

Quick support

If you or someone you know is struggling with a gaming problem, take action now.

Temporarily suspend your account
Lower your deposit limit
Contact the support team
Tell someone you trust

Support email

[email protected]

Our responsible gaming features

Set a deposit limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and can only be increased after 24 hours.

Session Time Limit

Set a maximum time limit for each gaming session. Once the time is up, the platform will automatically log you out.

Cooling-off break

Take a voluntary break ranging from 1 day to 6 weeks. During this period, you will not be able to log in to your account, but withdrawals will still be available.

Self-Exclusion

For long-term issues, activate self-exclusion for a period of 6 months to 5 years. During this time, your account cannot be reopened under any circumstances.

Gaming history review

View your complete gaming and transaction history. This feature is a powerful way to understand how much time and money you are spending.

Family protection

Designate a trusted family member as a supervisor for your account. They will be able to monitor your gaming activity.

Check yourself

Ask yourself the questions below. If you answer yes to most of them, please seek help.

Do you find yourself returning to gaming repeatedly to try to win back money you've lost?

Yes – Get Help No — you're doing fine

Do you frequently argue with family or friends over gaming?

Yes – Get Help No — you're doing fine

Have you ever spent more on gaming than your budget allows?

Yes – Get Help No — you're doing fine

Do you feel restless or irritable when you are unable to game?

Yes – Get Help No — you're doing fine

Is gaming getting in the way of work, studies, or your daily responsibilities?

Yes – Get Help No — you're doing fine

Have you ever borrowed money or dipped into your savings to fund your gaming?

Yes – Get Help No — you're doing fine

Signs of problem gambling

Watch out for these warning signs and take action quickly:

You are spending more time or money on gaming every day.
You have tried to cut back on gaming but cannot.
You have been dishonest with family and friends about your gaming.
Financial difficulties or debt are building up.
You feel moody or depressed when not gaming.
Work or personal relationships are being affected.
You are unable to take a break from gaming.
You are placing more bets to recover lost money.

Keep in mind: These signs are not a sign of weakness. They indicate a medical condition that can be addressed with the right support. 399bte is always here for you.

How to use the protection tools

1

Log in

Log in to your 399bte account.

2

Go to Settings

Select the "Responsible Gaming" option from the profile menu.

3

Set Limits

Set deposit, session, or wagering limits.

4

Take a break

Activate a cooling-off period or self-exclusion if needed.

5

View history

Review your complete gaming and transaction records.

6

Get Help

Contact our support team if you need assistance.

FAQ

Yes, all responsible gambling tools at 399bte are completely free. Deposit limits, self-exclusion, cooling-off periods — you can use all of these at any time at no cost. These tools are built to keep you safe, and we encourage you to make full use of them.

Yes, you can still withdraw any funds remaining in your account during a self-exclusion period. However, new deposits and all gaming activity will be completely suspended. Please contact the support team directly to process your withdrawal.

Lowering your deposit limit takes effect immediately. However, requests to increase a limit will only take effect after 24 hours — this delay is intentional, to prevent impulsive decisions. It is there for your protection.

399bte strictly serves users aged 18 and above only. Age is verified at registration, and identity verification through the KYC process is mandatory. Parents and guardians are encouraged to use parental control software on their devices.

Gaming addiction is a mental health condition, and professional treatment is available. Reach out to a mental health specialist or counselor near you. The 399bte support team can also point you toward the right resources.

For any questions about responsible gaming, contact our support team directly. You can also find detailed information on our FAQ page. We are available 24 hours a day, 7 days a week.

Play with fun, play with responsibility

Join 399bte and enjoy a safe, controlled gaming experience. Our protection tools are always here for you.

Register now Login